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Creating a ticket leads to deadend

help edit space_dashboard

Support Ticket

+status
help edit space_dashboard
closed
+tags
 

+issues

help edit space_dashboard

Creating a ticket ends up displaying a page that says:

Thanks for submitting this form!

The user is stranded on this page with no links to go anywhere.  This appears to be the card: http://www.wagn.org/wagn/Form_submission_thanks

 

I was going to edit the Form_sumission_thanks card to add a link to show tickets or something, but didn't know if this card was used for other purposes too.  Is it possible to have actions tied to the creation of a card?  For example, in the card type definition, it could say what page to display after creating the card, what scripts to run with the data from the new card, etc.  I just dicovered the ((Boltwire)) wiki which built their entire application structure using a similar mechanism.

help edit space_dashboard

create a ticket

 

help edit space_dashboard

You're running a strange combination of effects:

  1. We have a known bug (stop changing cardtype on creation) which make Wagn change a newly-created Support Ticket to type Report. We hope to fix this soon, among other fairly urgent things we're working on.
  2. The Report cardtype is only visible to GC Staff, so you are getting sent to Form submission thanks, which as you thought is the default card you get sent to when you have created a card that you do not have permission to see.

Given how this latter feature works (see thank you messages — and thanks, you got me to document it :-), there's no point in trying to direct people to the card, since people only get there if they can't see the card in question. I am hand-changing such cards (including for example this one) back to Support Ticket as soon as i see them, so for now all i can ask is that you check back in a day or so and look in Recent Changes (if it's been a while, look in your Related tab and you'll see a list of recent changes only to cards that you've edited).

 

 

Regarding having Wagn take actions that are triggered by creating a card (or other actions), this is definitely something we plan to do in a more general way. See implement triggers if you want to follow along and/or make suggestions toward that.

 

--John Abbe